Privacy Policy

1. Introduction

Clarity Training (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information of our website visitors, clients, and partners.

This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African data protection laws.

By using our website or submitting your personal information to us, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect and process the following types of personal information:

  • Contact information: Name, email address, phone number, company name, and job title.
  • Course and enquiry details: Information provided when requesting a quote, booking training, or completing contact forms.
  • Website usage data: IP address, browser type, pages visited, time spent on site, and other analytics information collected through cookies or similar technologies.
  • Communication records: Emails or messages exchanged with us for support, sales, or general enquiries.

3. How We Use Your Information

We use personal information for the following purposes:

  • To respond to your enquiries or requests for information.
  • To manage and deliver training services and client accounts.
  • To send administrative updates, confirmations, and training-related communication.
  • To improve our website, content, and services.
  • To send marketing communications (only if you have given consent).
  • To comply with legal or regulatory requirements.

4. Legal Basis for Processing

We process personal information on the following legal bases:

  • Your consent (e.g., when subscribing to marketing updates).
  • Contractual necessity (e.g., when booking or delivering training services).
  • Legitimate business interests (e.g., improving services or website functionality).
  • Legal compliance with South African data protection laws.

5. Data Storage and Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration.

All personal data is stored securely and only accessible by authorised personnel who require it for legitimate business purposes.

6. Sharing of Information

We do not sell, rent, or trade your personal data.
We may share information with trusted third parties only when necessary to:

  • Deliver our services (e.g., training facilitators or email service providers).
  • Comply with legal obligations.
  • Protect our rights and property.

All third parties are required to process your data in accordance with POPIA and to maintain appropriate data protection standards.

7. Cookies and Website Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to improve user experience and understand how visitors interact with our site.

You can adjust your browser settings to refuse cookies, but this may limit functionality on certain parts of the website.

8. Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the right to:

  • Request access to your personal data.
  • Request correction or deletion of your data.
  • Withdraw consent for marketing communications.
  • Lodge a complaint with the Information Regulator (South Africa) if you believe your rights have been violated.

Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
Once data is no longer needed, it will be securely deleted or anonymised.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites and encourage you to review their privacy policies.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
All updates will be posted on this page with a revised effective date.

12. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact us at:

Clarity Training
Email: marc@claritytraining.co.za
Website: https://www.claritytraining.co.za
Holding Company: Marbro Media (PTY) Ltd